Terms & Conditions

• All bookings must be made through our official channels: this website (perhentianboat.com), authorised agents, or direct communication via WhatsApp or email.
• Full or partial payment is required to secure a booking. Payment instructions are provided upon confirmation.
• Booking confirmation is only valid once payment is received and acknowledged by our team.
• Prices are subject to change without prior notice, but confirmed bookings will be honoured at the agreed price.
• Payments are processed securely via FPX Online Banking or Credit/Debit Card through third-party payment gateways.

• Open Ticket: Your ticket is classified as an open ticket and remains valid for one (1) year from the original booking date.
• Date Amendment: You may amend your travel date at no extra cost, subject to availability.
• Transfer: You may transfer your ticket to another person, provided the change is requested before the original departure date.
• Amendment or name change requests must be submitted via official channels (email, WhatsApp, or phone) and confirmed by our team to be considered valid.
• No amendments or transfers are allowed after the departure date has passed.
• Weather Disruptions: In the event of adverse sea conditions or unforeseen circumstances (e.g., government orders), we will offer the next best available arrangement or issue a credit voucher. Refunds are not provided for weather-related cancellations.

• Passengers must arrive at the designated pick-up or departure point at least 30 minutes before the scheduled departure time.
• We reserve the right to deny boarding to passengers who are late, abusive, under the influence of alcohol or drugs, or who pose a safety risk to others. No refund will be given in such cases.
• Personal belongings are the sole responsibility of each passenger. Perhentian Gateway Services is not liable for any loss, damage, or theft of belongings during the journey.
• Life jackets are provided on all boats. Passengers must follow crew instructions at all times.

• We act as a coordinator for various services including land transfers, boat transfers, snorkeling tours, and island activities.
• Some services may be operated by third-party partners. While we work with trusted providers, we are not liable for acts or omissions of third-party operators.
• We reserve the right to modify routes, schedules, or service components in response to operational needs or safety requirements.

• Our liability is limited to the amount paid for the service booked.
• We are not responsible for indirect losses such as missed connections, hotel check-ins, flight delays, or other related arrangements.
• Force Majeure: Events such as natural disasters, public strikes, government restrictions, or adverse weather conditions may impact service delivery. We will do our best to assist, but we are not liable for such disruptions.

• Customers are expected to behave respectfully to staff, guides, other guests, and the environment.
• Any customer acting inappropriately — including verbal abuse, aggression, or intoxication — may be denied service without refund.
• We promote responsible tourism. Please dispose of waste properly and respect marine life.

• By using our website, you agree not to misuse or exploit our digital platforms (e.g., automated scraping, false bookings, fraudulent transactions).
• All content on our website — including logos, images, text, and design — remains the intellectual property of Perhentian Gateway Services and may not be reused without written permission.
• We reserve the right to cancel any booking we reasonably suspect to be fraudulent or made in bad faith.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Terengganu, Malaysia.

For any questions, amendment requests, or support related to these Terms, please reach out: